Warranty Information

This Warranty Information page explains the warranty support available for products purchased from Zeneric Africa Company Limited, including orders placed through www.zeneric.co.ke or other official sales channels.

Warranty coverage, duration, exclusions, and claim procedures may vary depending on the manufacturer, brand, product type, and applicable warranty terms provided at the time of purchase. Customers should review the warranty information provided on the applicable product listing, quotation, invoice, warranty document, or other purchase documentation where available.

Warranty Coverage

Many products supplied by Zeneric Africa Company Limited come with a manufacturer’s warranty. Coverage may vary depending on the brand, product category, or terms provided at purchase:

  • Warranty Periods: Vary by product, brand, and manufacturer. Where a specific warranty period is indicated on purchase documentation or invoice, that period will apply.
  • Scope: Warranty generally covers manufacturing defects or hardware malfunctions occurring during normal, recommended usage.
  • Consumables & Accessories: Specific categories such as software, consumables, cables, or standalone batteries may have shorter warranty windows or be governed strictly by specific manufacturer terms.
  • Refurbished / Pre-owned Equipment: May carry distinct warranty terms, which will be clearly specified on the applicable product listing, quotation, or invoice.

Situations That May Not Be Covered

Unless explicitly covered by a specific manufacturer policy, warranty support generally does not apply to:

  • Damage resulting from misuse, physical abuse, neglect, or improper installation/setup
  • Electrical power surges, high/low voltage fluctuations, lightning strikes, or liquid/moisture exposure
  • Modifications, repairs, or alterations performed by unauthorized technicians or third parties
  • Normal wear and tear, including minor cosmetic degradation or natural battery capacity reduction over time
  • Software corruptions, operating system errors, computer viruses, or loss of stored data

Note: Final approval for warranty claims depends on physical inspection and evaluation according to manufacturer guidelines.

Warranty Claim Process

If a product appears to develop a hardware defect or warranty issue, please follow these steps:

  1. Contact Support: Reach out to Zeneric Africa Company Limited via email, phone, or WhatsApp.
  2. Provide Documentation: Include your order number/invoice, proof of purchase, a detailed description of the issue, and clear photographs or video evidence showing the fault.
  3. Troubleshooting Assessment: Our technical support team may suggest preliminary troubleshooting steps.
  4. Item Inspection: If unresolved, the item should be presented or returned alongside all original accessories, power adapters, and packaging for physical evaluation.
  5. Resolution: Following inspection, approved claims will be resolved through repair, manufacturer replacement, or another appropriate solution based on stock availability and warranty terms.

Warranty Limitations

  • Warranty coverage is strictly dependent on the manufacturer’s policy and product classification.
  • If an original product model is discontinued or unavailable, repair or replacement with an equivalent or upgraded model may be provided.
  • Warranty services apply primarily to the original purchaser and require valid proof of purchase.
  • Transportation or delivery costs associated with bringing items to our designated service center for warranty assessment are the responsibility of the customer unless alternative arrangements are agreed in writing.

Consumer Rights

This warranty policy is provided in full compliance with applicable consumer protection regulations, including the Consumer Protection Act 2012 (Kenya). Nothing in this policy limits, restricts, or excludes any statutory rights or statutory warranties that customers hold under Kenyan law.

Contact for Warranty Support

For warranty claims, technical inquiries, or assistance, please contact:

Zeneric Africa Company Limited
Address: Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya
Phone / WhatsApp: +254 714 446 608
Email: sales@zeneric.co.ke
Website: www.zeneric.co.ke