Warranty Information

Last Updated: March 18, 2026

This Warranty Information page explains the warranty support available for products purchased from Zeneric Africa Company Limited, including orders placed via www.zeneric.co.ke or other official sales channels. Warranty coverage may vary depending on the product manufacturer, type, or terms specified at the time of purchase. Customers are encouraged to review warranty details on the product listing, quotation, or invoice where applicable.

Warranty Coverage

Many products supplied by Zeneric Africa Company Limited come with a manufacturer’s warranty. Coverage may vary depending on the brand, product category, or terms provided at purchase.

  • Some products may have a limited warranty period of up to 12 months, unless a different period is specified by the manufacturer.
  • Warranty generally covers manufacturing defects or hardware malfunctions during normal use.
  • Certain categories, such as software, consumables, accessories, or batteries, may have shorter warranties or may be covered only by the manufacturer’s terms.
  • Refurbished or pre-owned products may have different warranty terms, which will be specified on the product listing, quotation, or invoice.

Situations That May Not Be Covered

Warranty support may not apply in cases such as:

  • Damage from misuse, accidents, or improper installation
  • Electrical surges, power fluctuations, or liquid exposure
  • Modifications or repairs by unauthorized service providers
  • Normal wear and tear, including cosmetic changes or reduced battery performance
  • Software issues, viruses, or data loss

Actual coverage depends on the manufacturer’s warranty and the condition of the product.

Warranty Claim Process

If a product appears to have a warranty issue, customers should contact Zeneric Africa Company Limited for assistance.

When submitting a claim, customers may need to provide:

  • Order number or invoice reference
  • Proof of purchase
  • Description of the issue

Basic troubleshooting may be suggested in some cases. Products may need to be returned with relevant accessories and packaging for inspection. Following inspection, outcomes may include repair, replacement, or another suitable resolution based on product condition and warranty terms.

Warranty Limitations

  • Warranty support depends on the manufacturer’s policy and product type.
  • Repair or replacement may be provided with an equivalent product if the original item is unavailable.
  • Warranty service generally applies to the original purchaser with proof of purchase.
  • Customers may be required to deliver the product to a designated service location unless alternative arrangements are agreed.

Consumer Rights

This warranty policy is provided in accordance with applicable consumer protection laws, including the Consumer Protection Act 2012 (Kenya). Nothing in this policy limits or excludes statutory rights that customers may have under law.

Contact for Warranty Support

For warranty-related inquiries or assistance, customers may contact: