Payment Terms

Zeneric Africa Company Limited provides several payment options for customers purchasing products and services through www.zeneric.co.ke. Payment requirements may vary depending on the order value, delivery location, product type, and agreed payment arrangement.

1. Quotations and Invoices

Where applicable, quotations and invoices will specify the products or services ordered, applicable prices, taxes, delivery charges, and payment requirements.

Unless otherwise agreed in writing, orders are processed subject to payment confirmation and product availability.

2. Mobile Money Payments

Customers may make payment through the official mobile money payment methods provided or communicated by Zeneric Africa Company Limited (e.g., M-Pesa Buy Goods / Paybill).

  • Customers should ensure that payments are made using the exact payment details provided by us.
  • Payment must be completed and confirmed before dispatch where advance payment is required.

3. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders within Nairobi and surrounding areas.

  • Cash on Delivery is available for orders within Nairobi and surrounding areas with no maximum order limit.
  • COD is not available for orders delivered outside Nairobi.
  • COD availability may also depend on product type, delivery location, and specific security or transport requirements.

4. Orders Delivered Outside Nairobi

Orders delivered outside Nairobi require full payment via M-Pesa, Card, or Direct Bank Transfer prior to dispatch, unless otherwise agreed in writing.

Standard delivery charges apply as outlined in our Shipping & Delivery Policy. The standard delivery charge for eligible standard and medium-sized packages is KES 500. Custom rates apply to bulky, heavy, oversized, or specialized equipment.

5. Bank Payments

Customers may make direct electronic bank transfers (EFT/RTGS) to the official bank details provided by Zeneric Africa Company Limited.

  • Bank transfers must be fully received and cleared in our bank account before an order is dispatched.
  • Customers should provide official bank payment confirmation (remittance advice) to assist with order processing.

6. Payment Confirmation

An order is not considered fully paid until payment has been verified and confirmed by Zeneric Africa Company Limited.

7. Cheque Payments

Where cheque payment is explicitly accepted, the cheque must fully clear through the banking system before order dispatch or collection. Orders will not be released against uncleared cheques.

8. Currency and Taxes

Unless otherwise stated, all prices and quotes on www.zeneric.co.ke are quoted in Kenya Shillings (KES).

Prices are subject to 16% VAT where applicable.

Contact for Payment Support

For payment-related questions or assistance, please contact:

Zeneric Africa Company Limited
Address: Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya
Phone / WhatsApp: +254 714 446 608
Email: sales@zeneric.co.ke
Website: www.zeneric.co.ke