Shipping & Delivery Policy

Zeneric Africa Company Limited provides delivery and local collection options for customers purchasing products through www.zeneric.co.ke. Delivery arrangements, applicable charges, and estimated delivery times depend on the product type, destination, order size, and specific logistics requirements.

1. Order Processing and Dispatch

  • Cutoff Time: Orders placed by 4:00 PM, Monday through Saturday, are processed for dispatch on the same day, subject to product availability and payment verification.
  • Handling Time: Standard handling time is 1 business day (Monday through Saturday).
  • After-Hours & Holidays: Orders received after the 4:00 PM cutoff time, on Sundays, or on public holidays are processed on the next business day.

2. Delivery Options

Standard Delivery

Standard delivery is available for eligible orders across Kenya.

  • Flat Rate: KES 500 flat rate for standard and medium-sized packages.
  • Estimated Transit Time: 1–3 business days following dispatch.
  • Timing Variations: Delivery times may vary depending on the destination, courier availability, product type, or weather and road conditions.
  • Cash on Delivery (COD): Cash on Delivery is available for orders within Nairobi and surrounding areas with no maximum order limit. COD is not available for deliveries outside Nairobi.

Bulky or Oversized Items

Bulky, heavy, oversized, or specialized equipment requires custom transport arrangements and non-standard logistics rates. Applicable charges and arrangements will be confirmed with the customer prior to dispatch.

Fragile Items

Fragile products require extra protective care during transit. Where applicable, transit insurance or specialized handling services may be utilized based on the product type and available courier services.

Local Pickup (Free)

Customers may collect eligible orders directly from our Nairobi office at no extra charge:

Pickup Location:
Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya

  • Pickup Requirements: Collection is subject to order readiness confirmation. Valid identification and order details must be presented upon pickup.
  • Business Hours:
    • Monday–Friday: 8:00 AM – 5:00 PM
    • Saturday: 9:00 AM – 3:00 PM
    • Sunday & Public Holidays: Closed

3. Delivery Outside Nairobi

Orders delivered outside Nairobi are fulfilled through reliable third-party courier or logistics partners.

  • Prepayment: Full payment via M-Pesa or Card is required prior to dispatch unless otherwise agreed in writing.
  • Rates: The standard KES 500 flat rate applies to eligible standard and medium-sized packages. Bulky, heavy, or specialized items are subject to custom delivery quotes.
  • Tracking & Collection: Tracking details will be provided where available. Depending on the destination and courier service, customers may need to collect packages from a designated local courier station.

4. Delivery Fees & Taxes

  • Standard Rate: KES 500 for eligible standard and medium packages.
  • Custom Rates: Apply to bulky, oversized, heavy, or specialized equipment requiring custom transportation arrangements.
  • Tax: All quoted delivery fees and product prices are subject to 16% VAT where applicable. Any additional delivery fees will always be confirmed prior to dispatch.

5. Delivery Times and Delays

Estimated transit times (1–3 business days) serve as general guidance. Delivery dates may be affected by:

  • Remote or long-distance destinations
  • Courier operational schedules
  • Weather or road conditions
  • Public holidays
  • Unforeseen traffic or logistical disruptions

Note: Delivery estimates do not constitute a guaranteed delivery date or time.

6. Inspection Upon Delivery

Customers are strongly encouraged to inspect all items immediately upon delivery or collection. Any visible transit damage, missing items, or incorrectly supplied products must be reported to Zeneric Africa Company Limited within 14 calendar days of receipt. Customers should provide clear photographs and order details to assist our team with investigation and resolution.

7. Delivery and Returns Integration

Delivery and return arrangements are governed by our Returns & Refund Policy. Standard eligible returns must be initiated within 14 calendar days of delivery or collection, subject to the conditions outlined in the policy.

Contact Us

For questions regarding delivery, dispatch, collection, or delivery charges, please contact:

Zeneric Africa Company Limited
Address: Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya
Phone / WhatsApp: +254 714 446 608
Email: sales@zeneric.co.ke
Website: www.zeneric.co.ke