Privacy Policy
Zeneric Africa Company Limited respects your privacy and is committed to protecting the personal information you provide when using www.zeneric.co.ke, contacting us, or purchasing our products and services.
1. Information We Collect
We may collect information that you provide when you:
- Create or submit an order
- Contact us by phone, WhatsApp, email, or other communication channels
- Request a quotation or other product information
- Make a payment
- Request delivery or local pickup
- Contact us regarding a return, refund, warranty, or technical support matter
Depending on the interaction, information may include your name, telephone number, email address, billing or delivery address, order details, payment-related details, and other information necessary to process your request.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange delivery or local pickup
- Process and confirm payments
- Respond to inquiries and customer support requests
- Process returns, refunds, and warranty matters
- Provide quotations and related technical services
- Maintain business and transaction records
- Improve our website, products, and customer service
- Meet applicable legal and regulatory requirements
3. Payment Information
Where payments are made through third-party payment providers (e.g., M-Pesa, card processing, or bank transfers), payment information is processed by the relevant provider in accordance with its own terms and privacy practices.
We do not require customers to provide sensitive payment information through unsecured communication channels.
4. Cookies and Website Technologies
Our website uses cookies and similar technologies to support website functionality, security, performance, and analytics.
For more detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy.
5. Sharing of Information
We may share relevant information with service providers where reasonably necessary to fulfill our obligations and provide our products and services. This includes:
- Delivery and courier partners
- Payment service providers
- Website, hosting, or IT infrastructure service providers
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, property, and business interests.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be 100% secure.
7. Third-Party Services
Our website may contain links to or utilize services provided by third parties. Third-party websites and services operate under their own terms and privacy policies. We recommend reviewing their applicable privacy notices before providing personal information to them.
8. Your Privacy Rights
Subject to applicable legal requirements (including the Kenya Data Protection Act), you may contact us to request access to the personal data we hold about you or request the correction of inaccurate information.
You may also contact us regarding any questions or concerns about how your personal information is processed.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business, website features, operational practices, or legal requirements. Any updated version will be published on this page with the revised date.
Contact Information
For privacy-related questions or data subject requests, please contact:
Zeneric Africa Company Limited
Address: Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya
Phone / WhatsApp: +254 714 446 608
Email: sales@zeneric.co.ke
Website: www.zeneric.co.ke