Privacy Policy

Last Updated: March 18, 2026

Introduction

At Zeneric Africa Company Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or interact with our website www.zeneric.co.ke. By using our website, you agree to the terms outlined here.

Information We Collect

Personal Information

We may collect personal information when you:

  • Place an order on our website
  • Create an account
  • Contact our customer support team
  • Subscribe to promotional communications

Collected information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details required to process orders
  • Account login credentials (if you create an account)

Automatically Collected Information

When you visit our website, we may automatically gather technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed on the website
  • Date and time of visits
  • Referring website or search engine

This information helps us improve website performance, functionality, and user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Maintain login sessions
  • Analyze website traffic
  • Enhance website performance
  • Deliver relevant marketing content

You may disable cookies in your browser, though some features may not function properly if disabled.

How We Use Your Information

We use the information collected for purposes such as:

  • Processing and delivering orders
  • Managing payments and transactions
  • Providing customer support
  • Sending order confirmations and delivery updates
  • Improving website functionality and user experience
  • Personalizing services and promotions (with opt-out option)
  • Detecting and preventing fraud
  • Complying with legal obligations

Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted service providers for necessary purposes, including:

  • Payment processing
  • Delivery and logistics
  • Website hosting and technical support
  • Marketing and analytics services
  • Legal or regulatory requirements

All third parties are required to protect your information and use it only for the intended purpose.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You may have the following rights regarding your personal data:

  • Access your personal information
  • Correct inaccuracies
  • Request deletion where applicable
  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Users are encouraged to review their privacy policies.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revised effective date.

Contact Information

For questions regarding this Privacy Policy, please contact us: