General Terms & Conditions

Last Updated: October 5, 2026

Welcome to Zeneric Africa Company Limited. These General Terms & Conditions govern your use of www.zeneric.co.ke, your purchases, and your business relationship with us. By accessing our website or placing an order, you acknowledge and agree to these terms, subject to applicable law.

1. General Information

Zeneric Africa Company Limited is a Nairobi-based provider of electronics, IT solutions, and related technology products.

Our products and services include networking equipment and installations, CCTV security systems, VoIP telephone solutions, power backup solutions, consumer electronics, telephony equipment, and related technical support services.

Customers may contact us by email, phone, WhatsApp, or visit our office at:

Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya

2. Orders and Payments

Orders can be placed online through www.zeneric.co.ke or through our official sales channels.

Accepted payment methods include:

  • Mobile money (M-Pesa and Airtel Money)
  • Direct electronic bank transfers (EFT / RTGS)
  • Cash on Delivery (COD) for qualifying orders within Nairobi and surrounding areas (with no maximum order limit)

Orders delivered outside Nairobi require advance payment prior to dispatch.

All payments are quoted and processed primarily in Kenya Shillings (KES). Other currencies are only accepted where explicitly agreed and stated on official quotations or invoices.

3. Pricing and Taxes

  • Product prices are subject to change without prior notice.
  • The applicable product price, delivery charges, and other associated fees will be clearly displayed or communicated prior to order completion.
  • Prices and services are subject to 16% VAT where applicable.

4. Shipping and Delivery

  • Transit Time: Standard estimated delivery timeframe is 1–3 business days following dispatch.
  • Flat Rate: A KES 500 flat delivery fee applies to eligible standard and medium-sized packages.
  • Bulky/Oversized Equipment: Requires custom transport arrangements and non-standard logistics rates, which will be confirmed prior to dispatch.
  • Local Pickup: Free collection is available from our Nairobi office upon order readiness confirmation.

For detailed terms, please review our Shipping & Delivery Policy.

5. Returns, Damage Claims, and Replacements

  • Return Window: Eligible standard return requests must be initiated within 14 calendar days of delivery or collection.
  • Damaged / Missing Items: Visible transit damage, missing items, or incorrect orders must be reported within 14 calendar days of receipt alongside clear supporting photographs.
  • Restocking Fees: We do NOT charge any restocking fees for returned items.
  • Refund Processing: Approved refunds are processed within 7–14 business days following successful product inspection.

For complete information, please refer to our Returns & Refund Policy.

6. Warranty Information

Many hardware products carry a manufacturer’s warranty, with coverage duration and conditions varying by brand and product category.

  • Warranty coverage applies strictly to manufacturing defects or hardware failures occurring under normal, recommended operating conditions.
  • Exclusions include misuse, improper installation, power surges, liquid damage, unauthorized physical or firmware modifications, accidental damage, normal wear and tear, and software issues.

7. Credit Facilities

Credit facilities are available exclusively to qualified business clients following a formal trade evaluation process.

  • Standard approved payment terms range from 7 to 30 days from invoice date.
  • Ownership of goods supplied on credit remains with Zeneric Africa Company Limited until full payment has been received.

For detailed requirements, please refer to our Credit Terms and Conditions.

8. Privacy and Cookies

Personal data and browser cookies are handled strictly in compliance with applicable data protection laws and our published legal notices. Please review our Privacy Policy and Cookie Policy for details.

9. User Responsibilities

Customers agree to:

  • Provide complete and accurate billing, delivery, contact, and business information when placing orders or requesting credit.
  • Adhere to manufacturer setup, operation, and safety guidelines for purchased products.
  • Refrain from using the website, products, or services for any fraudulent or unlawful purpose.

10. Limitation of Liability

Zeneric Africa Company Limited shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including third-party courier disruptions, extreme weather, road blockages, public holidays, or supply shortages.

We are not liable for any consequential damage arising from customer misuse, improper self-installation, or third-party electrical power fluctuations.

11. Dispute Resolution

In the event of any operational or commercial dispute, customers are encouraged to contact Zeneric Africa Company Limited directly for amicable resolution via informal review, mediation, or applicable legal avenues under Kenyan law.

Contact Information

For questions regarding these General Terms & Conditions, orders, or support, please contact:

Zeneric Africa Company Limited
Address: Town House, 6th Floor, Room 606, Kaunda Street, Nairobi, Kenya
Phone / WhatsApp: +254 714 446 608
Email: sales@zeneric.co.ke
Website: www.zeneric.co.ke