Payment Terms

Last Updated: March 18, 2026

This Payment Terms section explains the available payment methods and conditions for purchases from Zeneric Africa Company Limited through www.zeneric.co.ke or other ordering channels. The purpose is to ensure transparency regarding payment options and order processing procedures.

Quotations and Invoices

Customers may request quotations or invoices before completing a purchase. These documents typically include:

  • Product details
  • Pricing information
  • Payment instructions
  • Applicable payment terms

Mobile Money Payments

Payments can be made using supported mobile money services such as M-Pesa Paybill or Airtel Money, where available.

  • Orders are processed after payment confirmation is received through the relevant platform.

Cash on Delivery (COD)

COD may be available for certain orders within Nairobi and nearby areas, depending on:

  • Order value
  • Product type
  • Delivery arrangements

COD Conditions:

  • Available for orders valued at KES 10,000 or less.
  • Orders exceeding this amount may require advance payment.
  • COD is generally not available for deliveries outside Nairobi.
  • Availability may vary based on operational or logistical considerations.

Orders Delivered Outside Nairobi

  • Orders outside Nairobi are typically processed after advance payment confirmation.
  • Delivery is arranged through trusted courier or logistics partners.
  • Customers may sometimes be asked to collect goods from the courier’s designated office in their location.

Bank Payments

Payments may also be made via banking channels, including:

  • Direct Bank Transfer
  • RTGS (Real Time Gross Settlement)
  • Pesalink
  • EFT (Electronic Funds Transfer)
  • Cheque Deposits

For cheque payments, order processing begins only after the cheque clears. Banking details are provided on official quotations, invoices, or order confirmations.

Payment Confirmation

Orders are processed once payment confirmation is received via mobile money, bank transfer, or other payment channels.

  • Customers are encouraged to retain payment confirmation records, such as transaction receipts or mobile payment messages.

Currency

  • Payments are generally processed in Kenya Shillings (KES) unless otherwise specified.
  • Customers may request to pay in United States Dollars (USD) where accepted.
  • Exchange rates for USD payments are determined based on prevailing market conditions at the time of the transaction.
  • Relevant banking details for USD payments will be provided on invoices or order confirmations.

Contact for Payment Support

For inquiries related to payments, quotations, or invoices, customers may contact: